Cash Collections Assistant

This role is for one of the biggest building services consultancies, they are currently looking for an experienced Cash Collections Assistant to join their growing team on a permanent basis to support the delivery of numerous projects all across the UK and internationally. This role is located in Worcester with an additional location of Birmingham.  

Job Descriptions:  

The main responsibilities for this role include:  

- To assist in the collection of external customer debt.  

- To inform and resolve any issues or disputes on external Customer accounts that may prevent payment.  

- To build internal Customer relationships to assist in the Cash Collections role.  

- To build external Customer relationships to assist in the collection of cash.  

- To ensure that appropriate action is taken against accounts that are in default, in line with the Cash Collections procedure.  

- To maintain Customer account records to communicate previous actions taken.  

- To demonstrate ability to meet the monthly cash target both individually and as a team.  

- To advise our Client's Business Units of any potential issues or problems that may arise on external Customer accounts.

- A few years of experience working in a Collections/Credit Control environment.  

- Experience working with purchase orders and resolving disputes.  

- Excel: Intermediate level in order to create spreadsheets and maintain databases when required.  

- Word: Basic level in order to create written communication and reports.  

- Outlook: Intermediate level in order to communicate with Customers via email.  

- Telephone Skills: Ability to handle all types of calls, whether internal or external, in a polite, helpful and informative manner.  

Desirable:  

- Experience of using an Accounting Software Package e.g. Sage.  

As a person you will need:  

- Customer Awareness - Recognizing the differences between external and internal customers and the importance of both.  

- Customer Focused - Ability to deal with all types of Customer queries and disputes within your role.  

- Communication - To communicate both verbally and in writing with internal and external customers in a professional manner.  

- Dealing with problems - Willingness to help and resolve internal and external customer issues.  

- Information Seeking - Ability to collate relevant information to help internal or external customers.  

- Team Working - Willingly cooperates and supports all team members, appreciates being part of a wider SSF team.