Account Manager

We have a great opportunity for an Account Manager to work with one of the largest civil engineering and infrastructure specialists across the water, transport, built environment and energy sectors.  

Job Description:  

The Account Manager role is responsible for maintaining and developing a customer portfolio with a keen focus on new business and account management. You will Identify areas for innovation and investment to assist with growth.  

Key Responsibilities:  

Sales  

• Achieve growth in all areas of the business and ensure sales targets are monitored to ensure targets will be achieved  

• Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships  

• Develop relationships with key suppliers and manufacturers to ensure knowledge and understanding of latest industry products and innovations  

• Work with senior management to ensure leads are generated where appropriate  

Business Development  

• Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the business  

• Work closely with Business Unit Management, Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers  

• Identify mailshots and exhibitions that our client should attend as a business  

• Ensure that customer feedback is obtained and shared on a regular basis to make the business more efficient and to maintain a high level of customer service  

• Monitor competition from a sales perspective and ensure that all information is shared  

Customer Relationship Management  

• Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintaining a pipeline of opportunities  

• Participate in networking at industry events and exhibitions to benefit the business  

• Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers  

Reports & Administration  

• Complete a winning works summary on a monthly basis that contributes towards the board report and quarterly business review submissions  

• Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including news and communication cascades that raise the profile of the business  

• Complete own administration requirements in a timely fashion

Essential:  

• Experience and in depth knowledge and understanding of working in sales  

• Strong verbal and written communication skills  

• Good time management and planning skills  

• Ability to prioritise workload and meet deadlines  

• Strong presentation skills  

• IT skills, CRM and design software experience are essential  

• Team player  

Desirable:  

• Experience of working in the construction and hire industry