Microsoft 365 Support Engineer

This contract with our central government client is for a Microsoft 365 Support Engineer for 6 months based in London / 5 days a week onsite.  

Key responsibilities:  

Your key responsibilities are to manage, maintain and enhance the M365 technologies used by staff, to get the best service possible, value for money and appropriate security wrap. You will also provide support to the business on any M365 products.  

This will be achieved by:  

- Working internally with the ICT Service Delivery team to build modern, scalable, secure IT systems.  

- Managing, maintaining, researching, recommending and implementing configuration and best practices for:  

⋅ Exchange  

⋅ Teams  

⋅ SharePoint  

⋅ OneDrive and  

⋅ other related products  

- Ensuring high availability and performance of the client's Microsoft 365 services.  

- Advocate and promote the internal toolset and make sure that the client is using them to their full potential.  

- A part of your role will be to liaise with users, architects, and business areas to understand and develop ideas on how the M365 suite can help efficiency, save costs, or negate the needs of other systems.  

- You will work with their Microsoft account managers and the ICT support team to stay on top of new features and releases ensuring that business areas are aware of new functionality before it is rolled out.  

- You will guide and train junior members of the team in day-to-day procedures as necessary, so they can train users, and complete basic ICT administration tasks.  

- Supporting the Head of No10 IT Service Delivery to develop network strategy and deliver supporting projects to meet business requirements on time and within budget, from procurement to the delivery of the service.  

Daily activities can include:  

- Monitoring, administering and managing Microsoft 365 services, including Entra ID, Exchange Online/On-Prem, SharePoint, Teams, and Intune.  

- Ensuring service availability, performance, and security.  

- Investigating and resolving faults in services.  

- Implementing preventative measures and providing advice on solutions.  

- Configuring collaboration features, permissions, and access controls.  

- Using PowerShell or other scripting languages to automate repetitive tasks.  

- Creating and maintaining scripts for provisioning, user management, and reporting.  

- Performing administration, maintenance and system tasks such as testing, and applying updates, patches, and feature releases to Microsoft 365 services.  

- Documenting configurations, procedures, and best practices.  

- Optimising licensing and subscription costs.  

- Mentoring and leading less experienced members of the team to develop skills across the team.  

- Keeping up to date with new practices and innovation in technologies.  

- Bringing in recommendations to improve system performance, security, and reliability.  

- Plus, many more ad hoc technical, commercial and business activities required in support of the team’s work.

To be successful in gaining an interview for this role, you must demonstrate you have the following essential experience and skills:  

- Expert knowledge of Microsoft 365 technologies including Exchange, OneDrive for Business, Teams, SharePoint, Power Platform, Microsoft 365 Admin Centre and Azure Services  

- Expert knowledge of Exchange Online, on-premises Exchange and hybrid Exchange environments  

- Working knowledge of enterprise mobility & security - Intune MDM & MAM, Entra ID, Identity, Information Protection, Threat Protection, Cloud App Security  

- Microsoft Teams implementation, governance, administration  

- Microsoft Teams voice and video services  

- Active Directory / Entra ID management  

- Knowledge of Microsoft licencing and experience of managing Microsoft licencing and Azure subscriptions  

- 365/Azure service health monitoring  

- Experience of using PowerShell  

- Experience in translating business requirements into tangible technical milestones  

- Strong experience leading implementation projects of Microsoft 365 workloads and new features  

- Experience in creating Power Automate flows to automate repetitive tasks  

- Be proactive with the changes in the Microsoft ecosphere and ensure that they are working towards the cutting edge of the technology stack  

- Strong ability to produce and maintain technical documentation  

- Proven technical experience of large enterprise environments managing multiple technology services  

The following experience and skills are desirable in this role:  

- Recognised higher education in an IT related area  

- Certifications in Microsoft 365 (e.g., MS-102)  

- Network Security qualifications  

- Familiarity with legislation pertaining to Government/Public Sector IT