IT Service Manager

This contract with our central government client is for an IT Service Manager for 6 months based in Blackpool or Manchester Office 40% office attendance/Hybrid.  

Responsibilities:  

- Work specifically in service improvement role / exposure  

- Responsible for managing the service delivery of ICT services,  

- responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.  

- At this level, they may manage a fully functioning multi-sourced service support team, focused on service availability and performance.  

Ensuring that:  

- All service and support functions remain responsive to customer needs.  

- Adequate reporting and service standards are met for their specific service.  

- All technical change is communicated and managed with appropriate governance.  

- A programme of continual service improvement is put in place across the wider service delivery function.

- Service improvement consultant / Specialist  

- Service improvement role / activity.  

- Someone around 2 years exp in service management  

- ITL 4 foundation  

Typical Skills:  

- Maintain secure configuration and accurate information.  

- Controlling IT assets in one or more significant areas, and verifying location and state of assets.  

- Experience with either ITIL or supporting Service Improvement.