Change Manager

This contract with our central government client is for a Change Manager (ITIL) for 7 months in East Kilbride OR London – Hybrid 3 days per week on-site.  

Joining the Service Operations team as a Change Manager you will support products and infrastructure services through the Change Management practices, with the aim of minimising the impact of change upon live service.  

Responsibilities  

• Ensure the prompt and correct use of the Change Management/Enablement Management practices for RSO:  

• Ensuring change management/Enablement is seen as the central and accepted point of contact for changes, to ensure no clashes of planned work across the RSO portfolio.  

• Review changes promptly and apply the correct change category to ensure changes are reviewed and approved by the appropriate Change Authority.  

• Evaluate and validate the change for the appropriate category, level of content, quality, Impact and Risk Assessment and work with Change Requestors to ensure essential and supporting information is captured in the Change record including test artifacts.  

• Chair and minute decision and actions at the Change Advisory Board (CAB) meetings.  

• Approve minor and up to significant medium impact changes and review standard changes for consistency.  

• After implementation, evaluate the change for any lessons learned, which may require a post implementation review and close the change request.  

• Provide advice, guidance, training and inducting staff in change management practices.  

• Change Manager with experience of managing an ITIL change function  

• Someone with experience in process development to mature the function  

Essential Skills:  

• Knowledge and demonstrable experience working in a Change Management/Enablement function.  

• Results oriented with energy and passion to achieve and exceed stretching objectives and to deliver within tight timescales.  

• Strong communicator with a high degree of written and verbal communication skills.  

• ITIL4 or 3 Foundation.  

Desirable Skills:  

• Knowledge and experience of working in Jira and Confluence.  

• Knowledge and experience of project methodologies, i.e. Agile, DevOps and traditional waterfall.