Sales Coordinator

We have a great opportunity for a Sales Coordinator to work with one of the largest civil engineering and infrastructure specialists across the water, transport, built environment and energy sectors.  

Job Description:  

The Sales Coordinator is responsible for dealing with all incoming customer orders and enquiries, to ensure they are dealt within agreed timescales. To provide an excellent level of customer service and maximise on all opportunities to assist with the growth of all aspects of the business.  

Key Responsibilities:  

Sale & Hire Order Processing:  

• Process customer orders and requisitions received for hire and sale products, liaising with department team leaders on availability of hire products and system alerts for stocked items  

• Maintain communication with the customer for all information required to fully process orders  

• Liaise with the procurement team on all bespoke requests to obtain cost and availability  

• Follow up on stock alerts with the procurement team to obtain delivery dates and split orders within the system where required  

• Recover transport wherever possible  

• Manage the central mailbox with the team for all incoming orders, ensuring emails are dealt with in a timely manner and processed in the system for visibility of progress  

• Ensure they are maximising hire utilisation across the business working with team leaders and management to fulfil all hire requests  

• Provide the external hire team with requisitions for hire items they are unable to supply to the business  

Quotations:  

• Raise system quotations for all customer enquiries, liaising with account managers where required and senior management for high value enquiries  

• Ensure customer enquiries are dealt within agreed timescales and all communications are saved within the system to provide the team with visibility  

• Monitor open quotations and follow up on all quotations submitted to customers by agreed follow up dates  

• Obtain reasons why for all quotations not won, feeding this information back into the system for reporting purposes  

Customer Service:  

• Ensure the level of service provided to customers is of the highest standard and all communications maintained  

• Queries and issues are to be dealt with as a matter of urgency to minimise the potential impact on the business  

• Complaints process to be followed for all customer complaints  

• Monitor sales due for delivery each day and follow up on all unconfirmed orders to prevent orders becoming overdue  

• Queries relating to stock, transport etc must be fed back to the customer to agree a new delivery date  

• Phone calls are to be answered within 3 rings  

System and Process:  

• Responsible for maintaining a cleansed system with relevant data  

• Customer contacts and address details to be saved in full and removed as required  

• Documents to be saved in the system folder structure for all correspondence  

• Adhere to all system alerts; customers on hold, credit limits, agreed sale prices etc  

• Assist with the goods return to customer process generating collection paperwork and creating miscellaneous trips within the transport depot schedule  

• Follow up returns to depot and investigate issues where required  

• Investigate credit requests and feedback to management and accounts team where required  

• Work with the accounts team on all proforma account orders ensuring payments are completed prior to processing with the operations team  

• Ensure processes are followed, providing management with feedback to assist with continuous improvement. Contribute to the near miss procedure  

• Maintain a high level of customer service to all times

• Good administrative and organisational skills  

• Computer literate essential  

• Ability to process a high number of enquires calls and orders with excellent attention to detail  

• Good understanding of customer service expectations and excellent telephone manner  

• Able to communicate with a number of other teams to fulfil order requirements  

Desirable:  

• Product knowledge or previous experience within construction or traffic management industry  

• System experience using similar SOP system to Syrinx